You tapped the password field twice in a hurry and the account now shows a lock notice instead of the lobby. That notice usually comes from too many failed attempts in a row, not from a lost account.

Sign-in refusals and account lockouts

The sign-in screen returns an error or a lock message even though the password felt right.

• Mistyped password, often from a phone keyboard adding a capital letter
• Autofill saving an old password from a previous device
• Too many attempts in a short window, which triggers a temporary lock
• Wrong email attached to the account, such as a work address instead of a personal one
• A browser extension or private mode blocking the session cookie

1. Stop retrying at once, because each new attempt extends the lock.
2. Open Casino Days casino in a normal browser window on your phone.
3. Clear autofill for the page and type the password by hand.
4. Check that the email matches the one on your account records.
5. Switch off any password manager for this one sign-in.
6. Turn off private browsing, which discards the session.
7. Try a different browser if the first one still fails.
8. Use the password reset option on the sign-in screen if you still cannot get in.
9. Set a new password you have not used elsewhere.
10. Log in straight away after the reset, before the link expires.
11. Turn on two-factor authentication once you are inside, so future locks are rarer.
12. Note the exact error wording, since support will ask for it.

Contact support when the lock notice stays after a password reset or the reset email never arrives.

Deposits missing from the balance

The bank shows the money gone, but the casino balance stays the same and no history line appears.

• The payment is still in transit between the bank and the casino
• The deposit went to an old payment detail saved in your browser
• A currency mismatch between the bank account and the casino account
• The payment was declined on the bank side after the app showed success
• The balance view is cached and needs a refresh

1. Pull down to refresh the balance and open the transaction history.
2. Compare the amount and reference on the bank statement with the history line.
3. Give the transfer a little time, since some routes settle after a delay.
4. Check that the payment detail you used is the current one on your account.
5. Confirm the currency on both sides matches.
6. Look for a declined or reversed entry in your bank app.
7. Save a screenshot of the bank entry with the reference number visible.
8. Avoid sending a second deposit until the first one is found.
9. Log out and back in to force a fresh balance.
10. Note the exact time and amount of the payment.
11. Keep the payment reference ready for support.
12. Ask your bank whether the transfer was held for review.

Contact support once the bank confirms the money left and the history still shows nothing after a refresh.

Withdrawals that stay pending

The withdrawal sits in a pending state and the balance does not move to completed.

• Identity verification is still open on the account
• A bonus is active and its play conditions are not finished
• The payout detail does not match the name on the account
• A security review on a first or unusually large withdrawal
• An unfinished deposit whose funds are not yet cleared

1. Open the withdrawal list and read the status label on the request.
2. Check whether a welcome offer is active on the account.
3. Finish any remaining play conditions tied to that offer before expecting a payout.
4. Make sure your identity check is complete, since payouts wait on it.
5. Confirm the payout detail carries the same name as your account.
6. Remove any older pending request that duplicates the new one.
7. Keep the balance untouched until the request clears.
8. Note the request number shown in the list.
9. Compare the amount with what you asked for.
10. Refresh the page on a phone browser to see the latest status.
11. If a Casino Days welcome bonus is still in play, finish it rather than cancelling the request.
12. Send one clear message to support with the request number if the status has not changed.

Contact support when the request stays pending after your identity check is complete and no offer is active, and you can reach the team through casino-days7.com.

Identity checks that stall or get rejected

The verification screen shows a rejection or stays frozen at review, and the payout stays blocked behind it.

• A photo with glare, blur or a cropped edge
• A document that has expired
• The name on the document differs slightly from the account name
• A selfie taken in poor light or with the face partly covered
• An address document older than the one the casino accepts

1. Open the verification section and read which document was refused.
2. Place the document on a flat, dark surface in daylight.
3. Photograph all four corners without a flash.
4. Make sure no text is cut off and no reflection covers the photo.
5. Check the document has not expired.
6. Compare the spelling of your name with the account details.
7. Fix any small difference in the account name first.
8. For the selfie, face a window and remove hats or glasses.
9. Upload one document at a time rather than all at once.
10. Use a file format the upload field accepts.
11. Wait for the review result before sending the same file again.
12. Keep a copy of each upload with the date it was sent.
13. Send the rejection message to support if a clear, valid document is refused twice.

Contact support when a sharp, valid document is rejected a second time or the review never moves forward.

Keep one password manager entry and one saved set of payment details for the account, and most of these blocks never start.